Privagent Privacy Policy

Privagent, Inc. (“Privagent,” “we,” “us,” or “our”) is committed to protecting privacy and handling personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and protect personal data when we act as a data controller, including when you visit our websites, create an account, communicate with us, or otherwise interact with us directly.

Important: This Privacy Policy does not apply to personal data that Privagent processes on behalf of customers as a service provider or processor. That processing is governed by our Terms of Service and Data Processing Addendum (DPA).

1. Scope of This Privacy Policy

This Privacy Policy applies to personal data we collect when: You visit our websites or marketing pages; You request information, demos, or content; You create or administer an account; You communicate with us (e.g., email, chat, support); or We manage billing, contracts, or compliance.

It does not apply to Customer Content or personal data uploaded to or processed within the Privagent platform on behalf of customers.

2. Personal Data We Collect

We may collect the following categories of personal data:

2.1 Information You Provide

Contact information (name, email address, phone number, company name), Account and authentication information, Billing and payment-related information, Communications and support requests, and Information provided during onboarding or sales discussions.

2.2 Information Collected Automatically

IP address and device identifiers, Browser type, operating system, and usage data, Log files and interaction data, and Cookies and similar technologies (see Section 8).

2.3 Information from Third Parties

Lead and enrichment data from business partners, Information from authentication or integration providers, and Publicly available professional information.

3. How We Use Personal Data

We use personal data to: Provide, operate, and maintain our websites and services, Communicate with you, including responding to inquiries and support requests, Manage accounts, contracts, and billing, Improve our products, services, and user experience, Conduct analytics, research, and service development, Send product updates, security notices, and administrative messages, and Comply with legal obligations and enforce our agreements.

We do not sell personal data or use it for targeted advertising unrelated to our services.

4. Legal Bases for Processing (EEA / UK)

Where required by law, we rely on the following legal bases: Contractual necessity (e.g., account management, support), Legitimate interests (e.g., security, product improvement), Consent (e.g., marketing communications, cookies where required), Legal obligations (e.g., tax, compliance, recordkeeping).

5. How We Share Personal Data

We may share personal data with: Service providers who perform services on our behalf (e.g., hosting, analytics, payments), subject to confidentiality obligations. Professional advisors (e.g., legal, accounting). Authorities or regulators where required by law. Affiliates as necessary to operate our business.

We do not share personal data with third parties for their own marketing purposes.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Privacy Rights

Depending on your location, you may have rights to: Access your personal data, Correct or update inaccurate information, Delete personal data, Object to or restrict processing, Withdraw consent where processing is based on consent, and Receive a copy of your data (data portability).

Requests may be submitted using the contact details in Section 11. We may need to verify your identity before responding.

California Privacy Rights

If you are a California resident, you have rights under the CCPA/CPRA, including the right to know, delete, and correct personal data. Privagent does not sell or share personal data as defined under these laws.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our websites, analyze usage, and improve performance. You can manage cookie preferences through your browser settings or any cookie banner presented on our site.

9. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, disclosure, alteration, or destruction. No system is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Personal data may be transferred to and processed in countries other than where you reside. Where required by law, we implement appropriate safeguards to protect personal data, such as contractual protections.

11. Contact Us

If you have questions or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: Ron@privagent.com

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date reflects the most recent revision. Material changes will be communicated as required by law.

13. Relationship to Other Agreements

This Privacy Policy applies only to Privagent’s activities as a data controller. Processing of Customer Content is governed by the Terms of Service and applicable Data Processing Addendum.